PRIVACY POLICY
Last updated: 21 January 2026

Luxe Collective Official respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, place an order, or otherwise interact with us.

1. Personal Information We Collect
When you use our website or make a purchase, we may collect personal information including:

• Contact details: name, email address, phone number, billing address, shipping address
• Order information: products purchased, order history, returns or exchanges
• Payment information: payment method and payment confirmation details (processed by third party payment providers)
• Communications: messages you send to us, including customer support enquiries
• Device and usage information: IP address, browser type, device identifiers, pages viewed, and interaction data
• Cookies and similar technologies: used to support website functionality and analytics

Payment information is processed securely by third party payment providers. Luxe Collective Official does not store full credit card details.

2. How We Use Personal Information

We use personal information to:

• Process and fulfil orders, including payment processing, shipping, returns, and refunds
• Communicate with you about your order, enquiry, or account
• Provide customer support
• Improve our website and services
• Maintain site security and help prevent fraud
• Comply with legal and regulatory obligations

Where you have opted in, we may also send occasional marketing communications. You can unsubscribe at any time using the link in our emails.

3. Sharing of Personal Information

We may share personal information with trusted third parties who assist us in operating our website and business, including:

• Website hosting and ecommerce platform providers
• Payment processors
• Shipping and fulfilment providers
• Customer support and communications tools
• Analytics and advertising partners (where enabled)

These providers are authorised to use personal information only as required to perform their services.
We may also disclose personal information where required by law, or where necessary to protect our legal rights.

4. International Transfers

We operate internationally. Your personal information may be processed or stored in countries outside your country of residence.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for international transfers, including contractual protections recognised under applicable data protection laws.

5. Cookies

Our website uses cookies and similar technologies to support functionality and improve your browsing experience.
You can adjust your browser settings to disable cookies. If you disable cookies, some features of the website may not function as intended.

6. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure.
No method of transmission or storage is completely secure. We cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting obligations.

7. Your Rights

Depending on where you live, you may have rights in relation to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information (subject to legal requirements)
• Object to, or request restriction of, certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

To make a request, contact us using the details below. We may need to verify your identity before responding.

8. Children

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last updated” date.

10. Contact

For privacy-related enquiries or requests, contact:
info@luxecollectiveofficial.com